SMS Policy
True Integral (“True Integral,” “we,” “us,” or “our”) Last Updated: September 2, 2026
This SMS Policy describes the terms of the True Integral text messaging program (“SMS Program”) and applies to anyone who opts in to receive text messages from True Integral. By opting in, you agree to these terms in addition to our Privacy & Cookies Policy and Terms & Conditions.
1. The Program
The True Integral SMS Program may send text messages related to:
- Order and shipping updates (e.g., order confirmation, shipment and delivery notifications)
- Account and customer service communications (e.g., support follow-ups, warranty/return updates)
- Marketing messages, including promotions, product launches, restock alerts, and sale announcements (e.g., “Healthy Saving Days” and similar offers)
Not all messages fall under both categories — transactional/account messages (like order and shipping updates) are sent regardless of marketing opt-in status when you place an order, because they are necessary to service your purchase. Marketing messages are sent only if you have separately opted in as described below.
2. How to Opt In
You may opt in to receive marketing text messages by:
- Entering your mobile number and affirmatively checking the SMS consent box at checkout, in your account settings, or in a Site sign-up form
- Texting a designated keyword to our shortcode/number, if offered
- Providing your number and consent through another channel where we clearly disclose that SMS marketing messages will follow
Consent to receive marketing text messages is not a condition of any purchase. By opting in, you consent to receive automated marketing text messages from True Integral at the mobile number provided, and you confirm that you are the account holder for that number or have the account holder’s permission.
3. Message Frequency & Costs
- Message frequency varies based on your interactions with us and the SMS Program (for example, more frequently during active promotions).
- Message and data rates may apply, based on your mobile carrier and plan. True Integral does not charge for the messages themselves, but your carrier’s standard messaging rates apply.
4. How to Opt Out
You can opt out of marketing text messages at any time by:
- Texting STOP to the number you received messages from
- Contacting us at sales@trueintegral.com or 1‑(888) 995‑1002 and requesting to be removed from the SMS Program
After you text STOP, you will receive one final confirmation message, and no further marketing messages will be sent unless you opt in again. Opting out of marketing messages does not opt you out of transactional messages (such as order and shipping confirmations) tied to an active order.
5. Help
For help with the SMS Program, text HELP to the number you received messages from, or contact us directly:
- Email: sales@trueintegral.com
- Phone: 1‑(888) 995‑1002
- Hours: Monday–Friday 9:00 AM–6:00 PM · Saturday 9:00 AM–12:00 PM
6. Supported Carriers
The SMS Program is supported by most major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. Coverage and message delivery may vary by carrier, device, and location.
7. Health & Content Disclaimer
Text messages sent through the SMS Program are for order, account, and marketing purposes only and do not constitute medical advice. As described in our Terms & Conditions, always consult a licensed physician regarding your health, medication, or use of any Product, and call 911 in a medical emergency.
8. Privacy
Your mobile number and related information are handled in accordance with our Privacy & Cookies Policy. We do not sell or share mobile opt-in data or consent with third parties for their own marketing purposes. Mobile information collected through the SMS Program is used solely to operate the Program and will not be shared with third parties for marketing or promotional purposes outside of True Integral.
9. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and the account holder or authorized user of the mobile number provided to participate in the SMS Program.
10. Changes to This Policy
We may update this SMS Policy from time to time, including message frequency, content, or program terms. Continued participation in the SMS Program after changes are posted constitutes acceptance of the updated policy. The “Last Updated” date above reflects the most recent revision.
11. Contact Us
True Integral1870 Bath Ave, Brooklyn, NY 11214 Phone: 1‑(888) 995‑1002 Email: sales@trueintegral.com Hours: Monday–Friday 9:00 AM–6:00 PM · Saturday 9:00 AM–12:00 PM
