Exercising Your California and Other U.S. State Privacy Rights
We collect information about individuals in a variety of contexts. This section applies only to residents of certain U.S. states, including California, whose personal information may be subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”), or similar privacy laws in other U.S. states.
This section may not apply to all users and does not apply to information collected about employees or job applicants. If you would like to know whether these rights apply to you, please contact us at support@trueintegral.com.
Below is a summary of the categories of personal information we may collect and the categories of third parties with whom we may disclose personal information for business purposes.
Categories of Personal Information We May Collect
Identifiers
This may include your name, billing address, shipping address, email address, phone number, IP address, account name, date of birth, or other similar identifiers.
We may disclose this information to service providers that help us operate our website, process orders, provide customer support, store data, analyze website performance, process payments, ship products, and comply with legal obligations.
Health-Related Information
Depending on the products or services you use, you may choose to provide information related to your health, diabetes management, blood glucose monitoring, product usage, or related customer support needs.
We may disclose this information to service providers only as needed to provide customer support, process product-related requests, comply with applicable laws, or support product safety and quality processes.
Protected Classification Information
This may include information such as age or other characteristics protected under California, other U.S. state privacy laws, or federal law, if you choose to provide it or if it is required for a specific service.
We may disclose this information to service providers only as needed to operate our business, provide services, or comply with legal requirements.
Commercial Information
This may include products or services purchased, obtained, considered, order history, payment-related information, customer service history, or other purchasing or consumer history.
We may disclose this information to service providers involved in payment processing, order fulfillment, shipping, customer support, analytics, marketing, and business operations.
Internet or Other Electronic Network Activity Information
This may include browser type, device type, operating system, IP address, pages visited, browsing activity, search history on our Site, referring pages, interaction with our website, and similar usage data.
We may disclose this information to website hosting providers, analytics providers, advertising or marketing service providers, security providers, and other vendors that help us improve and protect our Site.
Geolocation Data
This may include approximate location information derived from your IP address or device settings. We do not intentionally collect precise geolocation unless you choose to provide it or enable a feature that requires it.
We may disclose this information to service providers that support website analytics, fraud prevention, shipping, or location-based website functionality.
Audio, Electronic, Visual, or Similar Information
This may include recordings of customer service calls, emails, chat messages, or other communications with our support team.
We may disclose this information to customer support providers, communication platforms, quality assurance vendors, and legal or compliance partners as needed.
Biometric Information
True Integral does not intentionally collect biometric information for the purpose of identifying an individual.
If this changes in the future, we will update this Privacy Policy and provide any required notices under applicable law.
Inferences
This may include information drawn from your activity, preferences, purchase history, or interactions with our Site to better understand customer interests and improve our products, services, and communications.
We may disclose this information to analytics, marketing, and business service providers.
How Long We Keep Personal Information
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products or services, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.
We may delete or anonymize personal information when it is no longer needed, unless we are required to keep it for legal, regulatory, tax, accounting, warranty, product safety, or business purposes.
Your Privacy Rights
Subject to certain legal limitations and exceptions, residents of certain U.S. states, including California, may have the following rights:
Right to Know
You may have the right to request information about the categories of personal information we have collected about you, the categories of sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom we have shared or disclosed it.
Right to Access Specific Information
You may have the right to request the specific pieces of personal information we have collected about you.
Right to Delete
You may have the right to request that we delete personal information we have collected from you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt Out
True Integral does not sell personal information. If we engage in activities that may be considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws, we will provide the required notices and opt-out options.
Right to Data Portability
You may have the right to request a copy of your personal information in a portable and readily usable format, where technically feasible.
Right to Limit Use of Sensitive Personal Information
Where applicable, you may have the right to limit the use or disclosure of sensitive personal information, subject to legal exceptions.
Non-Discrimination
We will not discriminate against you for exercising your privacy rights. This means we will not deny you goods or services, charge you a different price, or provide a different level of service because you exercised your rights under applicable privacy laws.
How to Submit a Privacy Request
To submit a privacy request, please contact us at:
Please include enough information for us to identify you and understand your request.
Verification
To protect your privacy and security, we may need to verify your identity before processing certain requests. The information required for verification may vary depending on the type of request and the sensitivity of the information involved.
We may ask you to provide information that matches information we already have on file, such as your name, email address, phone number, order number, billing address, or shipping address.
If we cannot verify your identity, we may be unable to fulfill your request.
Authorized Agents
You may designate an authorized agent to submit a privacy request on your behalf, where permitted by law.
We may require the authorized agent to provide proof that they are authorized to act on your behalf. We may also ask you to verify your identity directly with us before completing the request.
Timing
We will respond to privacy requests within the time required by applicable law. In some cases, we may need additional time to process your request. If so, we will notify you as required by law.
California “Shine the Light” Notice
California residents may request certain information about our disclosure of personal information to third parties for their direct marketing purposes, if applicable. To submit this type of request, please contact us at:
Links to Other Websites
Our Site may contain links to third-party websites that are not operated or controlled by True Integral. This Privacy Policy does not apply once you leave our Site.
Links to third-party websites are provided for convenience and informational purposes only. We are not responsible for the privacy practices, content, accuracy, or security of third-party websites. Your use of third-party websites is at your own risk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you by email or through the Site.
We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, comments, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
The information provided on this Site is for general informational purposes only and is not intended to be used as medical advice, diagnosis, or treatment. Always consult your healthcare provider regarding any medical condition, treatment, or health-related decision.
